1. Who this page is for
Any person or business — estate agency, developer, portal, photographer or private individual — who believes that content published on inmoblia.es infringes their rights, is inaccurate or out of date, or who simply does not want it to keep appearing.
No legal ground needs to be invoked and no ownership of a right needs to be proven to have your own advert removed: it is enough to show that you run the originating site.
2. How the information is gathered
Inmoblia reads adverts published in a publicly accessible manner on advertisers' own websites, under these rules:
- only public pages are accessed, without registration, without credentials and without circumventing any technical access restriction;
- requests are made at a slow, spaced-out rate so as not to affect the operation of the originating site;
- requests identify themselves with a dedicated user agent linking back to this site;
- exclusion instructions published by the originating site in its robots.txt file are honoured;
- every record keeps the source identified and a direct link to the original advert.
3. What is published and what is not
From each advert we publish the objective facts about the property — location, floor area, layout, price and features —, a descriptive extract or summary, a limited selection of images for identification purposes, the advertiser's name and a link to the original advert. On that basis our own indicators are computed, which are our own work.
The full advert is not reproduced as a substitute for the original, the source and link are never hidden, and the content is not presented as the advertiser's own or as sponsored by them.
4. How to submit a request
Simply email inmoblia@sha3.dev with the subject “Content removal”. To allow it to be handled quickly, the request should include:
- the exact URL of each affected page on inmoblia.es, or the address of the originating site if the request concerns all of its adverts;
- a description of what is being requested: correction of a fact, removal of an image, removal of the full record, or full exclusion of the originating site;
- the reason, where there is one: ownership of intellectual property rights, inaccurate or outdated information, personal data, or other;
- the requester's contact details and, if acting on behalf of a business, the capacity in which they act;
- a statement that the information provided is truthful and that the requester is entitled to submit the request.
This channel is the one provided for in article 16 of Regulation (EU) 2022/2065 (Digital Services Act) and in articles 16 and 17 LSSI-CE for notifying allegedly illegal content, and equally serves requests that allege no illegality at all.
5. Handling and time limits
- Acknowledgement: within two working days of receipt.
- Decision: within a maximum of ten working days, stating the decision taken and its reasons.
- Precautionary removal: where the request concerns the requester's own advert or personal data, the content is removed immediately, without waiting for the merits to be assessed.
- Effect: removal covers the public page and internal copies of the content; information may persist in third-party caches and search engines for as long as they take to update.
If a request is refused, the reasons will be explained and the available means of challenging the decision indicated, including the courts and, in data protection matters, a complaint to the Spanish Data Protection Agency.
6. Full exclusion of an originating site
Any agency or advertiser may request that their adverts cease to be referenced entirely and permanently. Once received and verified, the site is excluded from crawling, its records are removed, and it is not reinstated unless later requested. Exclusion can also be triggered by the advertiser itself through the corresponding directives in its robots.txt file.
7. Personal data
Where a request concerns personal data — an agent's name, a telephone number, an email address, or the details of a private individual who advertised their home — it is also handled as an exercise of rights under the GDPR, on the terms of the corresponding clause of the Privacy policy, and answered within one month. Data provided in the request is used only to handle it and to evidence the reply.
8. Good faith
Requests must be submitted in good faith. Anyone submitting materially false or misleading information about content will be liable for the resulting damage under article 16(6) of Regulation (EU) 2022/2065. Manifestly unfounded or repetitive requests may be refused with reasons.